Consumer and customer complaints management requires supporting systems to be working like a swiss watch to make consumer experience iresistable. We offer digitization end to end from consumer complaints intake be it call center or social media or email notification. Complaints are recorded in the system and classified, routed to respective organization/department for review and investigation and later for quality approval. Reporting functionality allows to monitor and influence timeliness on every stage, store data and provide various reports about trends and nature of the complaints.